Shipping Policy

Store Name: Nejema
Website: nejema.myshopify.com
Email: cahitsitki358@gmail.com
Phone: +1 (203)-511-1382
Business Address: 2900 Hawksdale Dr, Las Vegas, Nevada 89134, United States

At Nejema, we aim to provide a clear, reliable, and professional shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 5–12 business days after the order has been processed and shipped.

Delivery times may vary depending on the customer’s location, carrier availability, weather conditions, holidays, or unexpected shipping delays.

Shipping Cost

Shipping costs, if applicable, are displayed at checkout before payment is completed.

If free shipping is offered on the website, it will be clearly shown during checkout.

Shipping Locations

We currently ship to the locations available at checkout.

If your location is not available during checkout, we may not currently offer shipping to your area.

Order Confirmation

After placing an order, customers will receive an order confirmation email with the order details.

Please review your shipping address carefully. Nejema is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Tracking Information

Once your order has shipped, tracking information may be sent by email when available.

Tracking updates may take some time to appear after the package has been handed to the carrier.

Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may happen due to factors outside our control, including:

• Carrier delays
• Weather conditions
• High order volume
• Holidays
• Customs processing, where applicable
• Incorrect or incomplete shipping address

If your order is significantly delayed, please contact us at cahitsitki358@gmail.com so we can assist you.

Lost or Missing Packages

If your package appears lost or has not arrived within the expected delivery window, please contact us with your order number and shipping details.

We will review the issue and work with the carrier or fulfillment provider to help find a solution.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at cahitsitki358@gmail.com.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A short explanation of the issue

We will review the case and provide the best available solution.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at cahitsitki358@gmail.com. If the order has already been processed or shipped, we may not be able to change the address.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, we will contact the customer to arrange the next steps.

Contact Information

For any questions about shipping, delivery, or tracking, please contact us:

Nejema
2900 Hawksdale Dr, Las Vegas, Nevada 89134, United States
Email: cahitsitki358@gmail.com
Phone: +1 (203)-511-1382