FAQs

1. How long does shipping take?

Orders are usually processed within 1–3 business days. After processing, delivery usually takes 5–12 business days, depending on your location and the shipping carrier.

2. How can I track my order?

Once your order has shipped, tracking information may be sent to your email when available. If you need help tracking your order, contact us at cahitsitki358@gmail.com with your order number.

3. What is your return policy?

Nejema accepts returns within 30 days of delivery. Return shipping is free, there are no restocking fees, and we do not have final sale items.

4. How do I start a return?

To start a return, email us at cahitsitki358@gmail.com with your full name, order number, email address used at checkout, and reason for return. Our support team will provide return instructions.

5. Do you offer free return shipping?

Yes. Nejema provides free return shipping for eligible returns within the 30-day return window.

6. Can I cancel or change my order?

If you need to cancel or update your order, contact us as soon as possible at cahitsitki358@gmail.com. If the order has already been processed or shipped, changes may not be possible.

7. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at cahitsitki358@gmail.com. Include your order number, photos of the item, photos of the packaging, and a short explanation of the issue.

8. When will I receive my refund?

Once your returned item is received and inspected, we will notify you about the refund status. If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

9. How can I contact customer support?

You can contact Nejema using the details below:

Email: cahitsitki358@gmail.com
Phone: +1 (203)-511-1382

10. Where is Nejema located?

Nejema
2900 Hawksdale Dr
Las Vegas, Nevada 89134
United States