Billing Terms and Conditions
These Billing Terms and Conditions explain how payments, billing information, charges, and order confirmations are handled when purchasing from Nejema.
Accepted Payment Methods
Nejema accepts the payment methods available at checkout. These may include major credit cards, debit cards, and other secure payment options supported by our payment providers.
All available payment methods will be displayed clearly before you complete your purchase.
Payment Authorization
By placing an order on nejema.myshopify.com, you confirm that:
- You are authorized to use the selected payment method
- The billing information you provide is accurate and complete
- You agree to pay the total amount shown at checkout
- You understand that your order will only be processed after successful payment authorization
Billing Information
Customers must provide accurate billing details, including name, billing address, email address, phone number, and payment information.
Nejema is not responsible for delays, failed payments, or order issues caused by incorrect or incomplete billing information.
Pricing
All product prices are displayed on our website. Prices may change at any time without prior notice.
The final order total, including product price, shipping fees if applicable, and taxes if applicable, will be shown at checkout before payment is submitted.
Taxes and Fees
Applicable taxes, duties, or fees may be calculated and displayed at checkout depending on your shipping location and local regulations.
Customers are responsible for any applicable charges shown before completing the order.
Payment Security
Payments are processed securely through trusted third-party payment providers. Nejema does not directly store full credit card or debit card information.
Payment data is handled using secure payment processing systems designed to protect customer information.
Order Confirmation
After placing an order, customers will receive an order confirmation email with the order details.
If you do not receive an order confirmation email, please contact us at cahitsitki358@gmail.com with your name and the email address used at checkout.
Failed or Declined Payments
If your payment is declined or cannot be verified, your order may not be processed.
Common reasons for failed payments may include incorrect billing details, insufficient funds, bank restrictions, expired cards, or payment provider security checks.
If your payment fails, please try another payment method or contact your bank/payment provider for assistance.
Payment Verification
For security reasons, some orders may require additional payment verification. If verification is needed, we may contact you using the email address or phone number provided at checkout.
Orders that cannot be verified may be delayed or canceled.
Cancellations
If you need to cancel an order, please contact us as soon as possible at cahitsitki358@gmail.com.
If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order according to our Return and Refund Policy.
Refunds
Approved refunds are issued to the original payment method used at checkout.
Once a refund is processed, your bank or payment provider may take additional time to post the funds to your account.
Nejema does not charge restocking fees, and eligible returns include free return shipping within the 30-day return window.
Billing Errors
If you believe there is an error with your billing, payment, or order total, please contact us immediately at cahitsitki358@gmail.com.
Please include your order number, full name, and a clear explanation of the billing issue.
Fraud Prevention
Nejema reserves the right to cancel or refuse any order that appears suspicious, fraudulent, unauthorized, or in violation of our policies.
We may also request additional verification before processing certain orders.
Contact Information
For questions about billing, payments, invoices, or order charges, please contact us:
Nejema
2900 Hawksdale Dr
Las Vegas, Nevada 89134
United States
Email: cahitsitki358@gmail.com
Phone: +1 (203)-511-1382